Privacy Policy kila69 —
Your Data, Our Responsibility We

Kila69 collects your personal data through various means depending on how you interact with our platform. Below are the categories of information we collect:

a) Information You Provide Directly:

• Full name as stated on your official identification document (MyKad or passport).
• Date of birth for age verification purposes (18 years and above).
• Email address and mobile number for account communications.
• Current residential address for identity verification (KYC) purposes.
• Bank account details or payment methods used for deposits and withdrawals.
• Identity documents (copy of MyKad, passport, or utility bill) during the KYC process.

b) Information Collected Automatically:

• IP address, browser type, operating system, and device information used to access the platform.
• Activity log data including pages visited, visit times, and navigation patterns within the platform.
• Complete transaction records including deposit history, withdrawal history, and wagering activity.
• Game session data including games played, play duration, and betting outcomes.
• General geolocation information based on IP address for regional compliance verification.

Kila69 uses your personal data only for legitimate purposes directly related to the provision of our platform services. We do not use your data for any other purpose without obtaining your consent first.

• Account Management: Create, verify, and manage your member account, including a secure login process using two-factor authentication.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions accurately and securely through trusted payment partners.
• Identity Verification (KYC): Verify your identity to comply with anti-money laundering (AML) legal requirements and age verification.
• Service Improvement: Analyse platform usage patterns in aggregate to enhance the gaming experience, introduce new features, and resolve technical issues.
• Service Communications: Send important notifications related to your account, such as transaction confirmations, security alerts, and policy updates.
• Responsible Gaming: Monitor gameplay patterns to identify early signs of problem gambling and offer appropriate assistance to members in need.
• Fraud Prevention: Detect and prevent fraudulent activity, money laundering, and any attempts to exploit the kila69 platform.
• Legal Compliance: Meet applicable legal and regulatory obligations, including cooperation with authorities when required by law.

Kila69 understands that your trust is our most valuable asset. We do not sell or share your personal data with third parties for commercial purposes. However, there are limited situations where we need to share certain information with trusted third parties:

• Payment Processors: Registered and licensed payment partners such as FPX, DuitNow, and eWallet providers receive the transaction information necessary to process your deposits and withdrawals. They are subject to their own privacy policies and industry security standards.
• Technology Service Providers: Cloud service providers, technical infrastructure, and gaming software providers that help operate the kila69 platform. All parties are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.
• Regulatory Bodies & Authorities: kila69 will disclose required information to legal authorities or regulatory bodies when mandated by Malaysian law or a valid court order.
• Independent Audit: Independent auditors verifying RNG system integrity and platform security compliance may access limited technical data within the scope of their audit only.

Kila69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login verification, session security, and language preference settings. These cookies cannot be disabled.
• Performance Cookies: Help us understand how members use the platform, which pages are visited most frequently, and where technical issues occur — for internal improvement purposes only.
• Functional Cookies: Save your preferences such as favourite games, display settings, and theme mode so your experience is personalised and comfortable every time you log in.
• Security Cookies: Used to detect suspicious login attempts, bot activity, and potential security threats to protect your account.

You can manage or disable cookies through your internet browser settings at any time. Please note that disabling certain cookies may affect the functionality of the kila69 platform and result in a less smooth user experience.

Protecting your personal data is kila69's highest priority. We continuously invest in the latest security infrastructure to ensure your data is always protected to the highest standard.

• End-to-End Encryption: All data travelling between your device and kila69 servers is protected by TLS 1.3 encryption — the most current security protocol in the industry.
• Stored Data Encryption: Sensitive personal data stored in kila69's database is encrypted using the AES-256 algorithm, ensuring it remains unreadable even to parties who gain unauthorised access to the servers.
• Two-Factor Authentication (2FA): kila69 offers two-factor authentication for all member accounts as an additional layer of protection against unauthorized access.
• 24/7 Security Monitoring: The kila69 cybersecurity team monitors our systems around the clock to detect and respond to security threats in real time.
• Regular Penetration Testing: kila69 conducts regular security audits by independent cybersecurity firms to identify and patch vulnerabilities before they can be exploited.
• Staff Training: All kila69 staff undergo comprehensive privacy and data security training that is regularly updated.

Kila69 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active Account Data: For as long as your account remains active on kila69, we retain all information necessary to manage your account and provide services to you.
• Transaction Records: Financial and transaction records are retained for a minimum of 7 years in compliance with Malaysian financial and audit regulatory requirements.
• KYC Data: Identity verification documents are retained for the period required under applicable anti-money laundering laws.
• Log & Security Data: System and security logs are retained for 12 months for platform investigation and security purposes.
• After Account Closure: When your account is closed, personal data no longer required for legal purposes will be deleted or anonymised within 90 days.

You may request the deletion of certain personal data by contacting the kila69 support team. However, deletion requests may not be fully granted if the data is still required to fulfil applicable legal obligations.

As a kila69 member, you have the following rights over your personal data that we hold, in accordance with the Malaysia Personal Data Protection Act 2010:

Kila69 is an online casino platform that intended for individuals aged 18 and above only. We do not intentionally collect, process, or store any personal data from children or minors.

• The kila69 registration process requires strict age verification through official identification documents.
• Should we find that personal data of a child has been inadvertently collected, we will promptly delete that data and close the relevant account.
• Parents or guardians who discover that their child has registered at kila69 are urged to contact our support team immediately.

Kila69 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or new technologies we adopt.

• Any material amendments will be communicated to members via email or in-platform notification at least 14 days before it takes effect.
• The date of the most recent update will always be clearly displayed at the top of this Privacy Policy document.
• Continued use of the kila69 platform after the effective date of any amendment constitutes acceptance of the updated terms.
• If you disagree with any amendments made, you have the right to close your account before the changes take effect.

We encourage you to review this Privacy Policy periodically to ensure you always understand how we protect your personal data. The latest version of this Privacy Policy is always available at kila69.app/privacy-policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us through the following channels: